Our Privacy Policy

Protection of your privacy is utmost important for us. We understand clearly that you and your personal
information is one of our most important assets. We will never share, sell or release your information to anyone.
All of your personal information is highly protected by encryption methods. When you order online your credit
card information is never seen or stored by us.
Idukki Fresh assures you that you will not receive junk email or spams during your shopping. Your information is
only used internally by our employees when it is required, and we only collect information that is required to
provide excellent service to our customers. We take pride in ensuring that your information is safe with us.
We only log information such as IP addresses for security reasons and we do not share our log information with
any third parties. Any information stored by us is done so with industry-standard security practices. Our website
is hosted in a highly secure environment with strict access controls. We undergo regular scans to remain PCI
compliant, which is the industry standard for e-commerce security.
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the
information under our control. Whenever you change or access your account information, we offer the use of a
secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it
against unauthorized access.

  • Our privacy policy is subject to change at any time without notice. To make sure you are aware of any
    changes, please review this policy periodically.
  • By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you
    do not agree please do not use or access our Website.
  • By mere use of the Website, you expressly consent to our use and disclosure of your personal
    information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject
    to the Terms of Use.

What we collect

We may collect the following information:

  • Customer Name
  • Contact information including email address, mobile number.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.
  • Customer Billing details
  • Customer Delivery Address

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for
the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information
    which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We
    may contact you by email, phone, fax or mail. We may use the information to customize the website
    according to your interests.
  • We may use your details to do targeted marketing via email, facebook, google, SMS and many more.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or
disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and
secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the
file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies
allow web applications to respond to you as an individual. The web application can tailor its operations to your
needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page
traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical
analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find
useful and which you do not. A cookie in no way gives us access to your computer or any information about
you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web
browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if
you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave
our site, you should note that we do not have any control over that other website. Therefore, we cannot be
responsible for the protection and privacy of any information which you provide whilst visiting such sites and
such sites are not governed by this privacy statement. You should exercise caution and look at the privacy
statement applicable to the website in question.

If you have any further questions regarding our privacy policy, please do not hesitate to contact us at any time.